FlatRate Moving

THIS COMPANY WILL LOSE YOUR ITEMS

THIS COMPANY WILL LOSE YOUR ITEMS, DAMAGE AND SEND ANYONE FROM CRAIGSLIST... BE VERY CAREFUL!!!

If I could rate this company -5 i would. This company moved us from Brooklyn to St Louis and it was a complete disaster. Be very careful these guys have absolutely no idea. They lost a huge expensive floor rug, like it never showed up, no apology nothing. Also an antique mirror was missing too. They broke a number of glass items, sent us movers here in St Louis who where chosen from Craigslist, not referenced, these guys made us feel uncomfortable asking us questions about ho much this this item would cost, how much we purchased pur home for, to tip them directly cash and not through FlatRate as they take too much commission and tried to make us call management to release their pay as they wanted to leave without un packing. It was a complete NIGHTMARE. They damaged our walls, we immediately sent images and they accept no responsibility and insult us with $200. The rug alone was over $1500.00 We were asked to lodge a claim and this is what we received:

Claim No: FRNY #1281150

Dear Thomas,

Please accept our sincerest apologies for any inconvenience that you may have experienced with your recent move. I have enclosed copies of your Move Plan.

The results of the claim are as follows:

Rug: 50 lbs

Mirror: 10 lbs

Glass Dome: 25 lbs

Lamp: 25 lbs

Total:

110 lbs

At $0.60 per pound at 110 lbs, your total claim value equals $66.00. Additionally, we are including a courtesy amount of $134.00 for property damage which occurred during the move. Accordingly, enclosed please find a check in the amount of $200.00 serving as a full and final settlement for claim #1281150 filed on 1/17/25.

Move size: 1 Bedroom Home Service cost: $13500

Our moving team was friendly, efficient and quick. We had 3 Flat Rate moving staff members moved our items, although I do not remember the team members names they were amazing! They arrived at my home on time, assessed what was being moved, went back to their truck and got the necessary tools and proceeded to quickly and carefully pack all of our belongings. They packed up a 1 bedroom apartment in 2 hours and arrived at the new location quickly (i was moving between boroughs). Unpacking went just as quick and efficiently and we were all moved into the new location within a couple of hours and they unpacked everything with the same care and efficiency that they packed. The support staff were also very helpful, they were quick to provide the COI and had an open line of communication. I recieved text messages, and emails to check in on any updates of the items being moved and the status of the move during moving day. I would highly recommend flat rate moving to my friends and family.

Move size: 1 Bedroom Home Service cost: $1174

We moved from Manhattan to Queens and Flatrate's representative suggested we use their "ELITE" service as we had some precious things to move, result?.. they damaged artwork and totally cracked the lid of my 1896 Beckstein Grand Piano in HALF, two years later we're still in court trying to get them to pay what is due. The word "sheisters" comes to mind! Did I mention we also took out insurance? The offered us $1500 (and told us we should pay the first $500) for nearly $6000 worth of damage!

Move size: 2 Bedroom Home Service cost: $4000

We recently moved to NYC from CT and opted to use Flat Rate. They literally damaged every piece of furniture. They broke our dining room table, king sized headboard, coffee table, hutch, night tables and both dressers. Their policy is to make restitution based on the weight of what was damaged. We were compensated approximately 300 dollars for thousands of dollars in damage. Do not use this company. Hire some guys hanging out at the local [EDIT]. I have moved a number of times in the last 10 years and have never had anything like this.

Move size: 2 Bedroom Home Service cost: $2000

My wife and I moved from New York to San Francisco and used Flatrate Moving to transfer all of our belongings.

Upon delivery, we discovered that our items suffered extensive damage due to gross negligence in packing (see images for subpar packing of kitchen items, etc) and handling. Most notably, the screen of our 60’ Samsung was damaged due to pressure being put directly on the LCD screen itself during packing or transport. Our shoes and various similar articles were left exposed and crammed into closet drawers during transport. We are aware that nothing should be left in drawers during transport. The company extensively violated this policy which resulted in damages. Armchairs worth around $1,200 were delivered shattered into many pieces. Kitchen appliances and dining ware were dumped without protection into boxes. Naturally, cups, glasses [EDIT] were shattered.
Note that we did purchase extra and full coverage protection for situations like these. However, Flatrate Moving has failed to delivery in this regard as well.

We notified Flatrate Moving. They scheduled an appointment with appraiser for a few weeks later. One day before our inspection was to occur, the appraiser called to cancel. This was yet another experience in the unprofessional and unreliable service provided by Flatrate Moving. Our appraisal was delayed another few weeks. It is now 2 months after our move and Flatrate Moving has still not reimbursed us. As a matter-of-fact, they have offered to settle for about one-quarter the cost of our total claim. How did they arrive at this inadequate amount? Flatrate Moving suggested we can replace a 60’ Samsung High Def TV for $399.99 for example. They also suggested we replace the $1,200 armchairs for $127. At no point in my life (even on Black Friday) have I found a deal even close to these suggested replacement values.

Some other examples of Flatrate Moving’s unprofessionalism and overall sketchy business practice are below. I have email documentation of dates and correspondences.

1. Claims Department promised to address claims by end of specific week. They actually addressed it a month later. This has happened twice already.
2. I called 3 times to speak to upper management – one [NAME EDIT] I believe. 3 times I was promised a return call. I still have not been called. Upper management provides no transparency.
3. I called Flatrate Moving’s legal department twice to ask for arbitration documents (they are required to provide arbitration). I emailed this department 3 times as well. I still have not heard back from them. They have thus far refused to provide any information regarding such arbitration.
4. The salesperson we dealt with – [NAME EDIT] – has since disappeared and has offered to resolution.

Move size: 1 Bedroom Home Service cost: $5500